GENERAL TERMS & CONDITIONS – CONSUMERS (WEBSHOP)

De Kammieshop

1. Applicability

These terms apply to all consumer orders placed through the De Kammieshop webshop. By placing an order, the customer accepts these terms. The version valid at the time of ordering applies.

2. Offer & Ordering

• All offers on the webshop are non‑binding.

• Obvious errors or mistakes do not bind De Kammieshop.

• The agreement is concluded once the customer receives an order confirmation.

3. Prices & Payment

• All prices include VAT.

• Shipping costs are shown before checkout.

• Payment is made via the available payment methods.

• In case of late payment, statutory interest and collection costs may apply.

4. Delivery

• Orders are shipped as soon as possible within the indicated timeframe.

• Customers are informed of delays.

• Risk transfers to the customer upon receipt.

• Special shipping conditions apply to feeder animals and Frozen food.

5. Right of Withdrawal

• Consumers may withdraw within 14 days of receiving the order.

• Exceptions:

  • feeder animals (perishable goods)

  • Frozen Food (perishable goods)

  • opened food, supplements, or hygiene products

  • items that cannot be returned for hygiene reasons

• Returns must be requested via email or the webshop.

• Customers pay return shipping costs.

• Refunds are issued within 14 days after receiving the returned goods.

6. Warranty

• Legal warranty applies.

• Warranty does not cover misuse, improper storage, or normal wear.

• No warranty applies to feeder animals.

7. Complaints

• Complaints can be submitted via email or the contact form.

• De Kammieshop responds within 14 days.

• Unresolved disputes may be submitted via the EU ODR platform.

8. Liability

• De Kammieshop is not liable for damage caused by improper use.

• Liability is limited to the order amount unless caused by intent or gross negligence.

9. Privacy

Personal data is processed according to the privacy policy: https://www.dekammieshop.nl/privacy

10. Applicable Law

Dutch law applies. Disputes should be resolved amicably whenever possible.

GENERAL TERMS & CONDITIONS – BUSINESS (B2B)

De Kammieshop

1. Applicability

These terms apply to all offers, orders, and agreements with business customers. Purchase conditions of the buyer are expressly rejected.

2. Offers & Prices

• Offers are non‑binding unless stated otherwise.

• Obvious errors do not bind De Kammieshop.

• Prices are exclusive of VAT unless stated otherwise.

3. Delivery & Execution

• Delivery times are never strict deadlines.

• De Kammieshop may engage third parties.

• The buyer must provide all required information in time.

4. Retention of Title

• Goods remain property of De Kammieshop until fully paid.

• Resale is allowed within normal business operations.

• The buyer must inform De Kammieshop of any seizure.

5. Payment

• Payment term: 14 days unless agreed otherwise.

• Statutory commercial interest applies in case of late payment.

• All collection costs are borne by the buyer.

6. Warranty & Complaints

• Warranty follows De Kammieshop or manufacturer conditions.

• Complaints must be submitted within 7 days of receipt.

• Warranty lapses in case of misuse or modifications.

7. Liability

• De Kammieshop is only liable for direct damage.

• Indirect damage (e.g., lost profits) is excluded.

• Liability is limited to the invoice value unless caused by intent or gross negligence.

8. Force Majeure

Includes transport issues, import restrictions, illness, pandemics, extreme weather, and government measures.

9. Intellectual Property

All photos, texts, and materials remain property of De Kammieshop.

10. Applicable Law

Dutch law applies. Disputes should be resolved amicably whenever possible.