Shipping information

Delivery
The Kammieshop strives to ship your order after we receive your payment to send as soon as possible.
When we have an item in stock, we try to send that same working day, depending on when you make your order and make payment out of any use.
The delivery of an article in our stock is about 1 to 3 days.
For items that are not in stock have a delivery time after receipt of your payment of approximately 10 days.
The 10 days is an example information, to avoid disappointment, we are striving to deliver faster.
For items that are not standard stock are subject to different conditions, which are described in the article.
If you ordered an item is not in stock, we will notify you in a timely manner informed, we will consult with you this article order for you or work with you to send a replacement item.
Also, it may be possible to work with you, your order will get sent twice.
This is subject to certain conditions.
You can always contact us for more information, we are available 24 hours a day by email accessible and try to answer as soon as possible even in the evenings or on weekends.
We are striving to provide you with answers as soon as possible.

Shipping
We ship your order with PostNL (regular Post) and DHL
We use the rates established by PostNL and DHL.
We make no profit on shipping!

You pay the same as we have to pay for the shipping to PostNL and DHL.
The rates are displayed in the shop at the moment you are going to pay, or you can calculate leave it to the cart.
We can also send in an envelope articles, this function is offered by the system to 500gr.
Envelope function is visible for customers all over the world.
Terraria we must be delivered by a courier, the costs are shown in Terraria, delivery cost for terra are always € 35,- that is the smae price we pay to the courier!
Terraria we delivered throughout the Netherlands and parts of Belgium, for more information of delivering in other countries please contact us.

Free shipping
From € 50, - we ship free within the Netherlands and you pay no shipping costs.
Exceptions, terrariums and other items can not be sent via regular mail.
Unfortunately it is not possible for us to also free shipping to Belgium, to increase the interest for our Belgium and German, customers we give discount from € 50, - .
Exceptions or otherwise, see the information above.
For Customers outside of Europe we provide a Tax Discount on your order ask us for the discount code.

Reimbursement
It is not possible to send your order COD.

Pick Up
It is possible to pick up your order, when you do the order and choose to pick up in store and we will contact you when it is ready for you.
You can pick up the items as agreed in the evening or in the weekend.
The Kammieshop is an online store, that means we do not have a physical store!
How ever, we are present throughout the year on reptiles fairs in the Netherlands and Belgium.
In consultation with us you can also pick up your order at a reptile show this course at fair prices to our position.
So you always know that the items you need, there are actually.
Want to know which trade fairs we attend, please check our News Section Below.

Order status, track and trace code
Once we receive your payment, the order status in your account in our store for "your order is in proces".
Once we have shipped your order you will receive an email with the confirmation that your order has been sent and the email contains a track and trace code so you can track your order.
You can follow your order in your account through Aftership link.
The order status in your account in our store is then "your order has been shipped"
If you don't have an account, you can track your order through Guest Order below..
We are striving to keep you informed as much as possible during the process of your order about your order.
Sometimes it happens that we can send your order to more quickly deliver a packet sent by wholesalers, in which case we will bring you up to date on the status of your order, but we do not have access to a track and trace code , this can we also do not provide.
We do hope for your understanding.