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Fast dispatch, carefully packed and reliably delivered. At De Kammieshop, we do everything we can to ensure your order arrives quickly and in excellent condition.

Delivery Times

As soon as your payment is received, we start processing your order. Every order is handled with care.

In stock: usually dispatched the same working day.
Stock items: delivery within 1–3 working days.
Out of stock: approximately 10 working days.
Special orders: according to the delivery time indicated on the product page.

If an item unexpectedly becomes unavailable, we will inform you and help find a suitable solution, such as a backorder, an alternative product or a partial shipment by arrangement.

Questions? You can contact us by email 24/7. We respond as quickly as possible, including evenings and weekends.

Shipping Costs and Free Delivery

We ship with PostNL and DPD. Current shipping costs are automatically displayed in your shopping cart and during checkout.

Destination	From €50	From €75
Netherlands	Free	Free
Belgium	Discount	Free
Germany	Discount	Free

Important: free shipping applies to the first parcel weighing up to 20 kg. A surcharge applies to each additional parcel.

Shipping to other European countries is also possible. Available shipping options and costs are displayed during checkout.

Please note: terrariums are excluded from free shipping promotions due to their special transport requirements.

Live Feeder Animals

Always freshly ordered and supplied especially for you.

Our live feeder animals are purchased exclusively to order. We do not maintain a permanent stock. This ensures that your feeder animals are freshly supplied specifically for your order.

We receive fresh deliveries twice a week, at the beginning and end of the week.

Monday before 11:00 AM: your order can usually still be included in the next incoming delivery.
Thursday before 11:00 AM: your order can usually still be included in the next incoming delivery.

Final dispatch depends on availability and when the feeder animals arrive at our premises. We ship via PostNL.

International shipping: for shipments of live feeder animals to countries outside the Netherlands and Belgium, we cannot guarantee that they will arrive alive and in good condition. Such shipments are made at the customer's risk, to the extent permitted by applicable law.

Frozen Products

We take extra care when packing and shipping frozen products, including frozen mice and rats.

Your order is carefully packed for transport.
You will receive a Track & Trace number as soon as it becomes available.
Delivery usually takes place the following day, depending on the carrier.

What if products arrive partially thawed?

Inspect your frozen products immediately upon arrival. If they are still partially frozen and have remained sufficiently cold, refreezing may be possible under appropriate conditions.

If the products are completely thawed or you are unsure whether they have remained sufficiently cold, do not refreeze them.

International shipping: we cannot guarantee frozen arrival for shipments outside the Netherlands. The risk of thawing is particularly high for destinations outside the Netherlands and Belgium. Please consider this before placing your order.

Terrariums and Special Transport

Due to their size, weight and fragile nature, terrariums cannot be shipped using regular parcel services.

Collection by appointment: collect your terrarium directly from us.
Special courier service: we can arrange dedicated transport for an additional charge.

Delivery to Belgium: please contact us in advance to discuss delivery options. Delivery is unfortunately not possible to every location.

Terrariums are excluded from our standard free shipping promotions.

Collecting Your Order

Prefer to collect your order yourself? No problem!

During checkout, select 'Collect from Store'. Once your order is ready, we will contact you to arrange a convenient collection time.

Collection is also possible during evenings and weekends by prior arrangement.

No physical shop: De Kammieshop does not operate a retail shop with regular opening hours. Collection is by appointment only.

Collection at the Houten Reptile Show

De Kammieshop attends the reptile show in Houten, the Netherlands.

Would you like to collect your order at the show? Please contact us in advance. We will gladly bring your order along.

You can also benefit from our attractive reptile show prices!

Check the upcoming show dates in the News section of our webshop.

Order Status and Track & Trace

1. Payment Received

Once payment has been received, your order status changes to 'Processing'. You can check this in your customer account.

2. Order Preparation

We collect your products and prepare your order for dispatch.

3. Order Dispatched

You will automatically receive an email confirmation once your order has been shipped.

4. Track Your Parcel

Once the carrier has scanned your parcel and tracking information is available, you can follow your shipment online.

Direct shipping: some products are shipped directly by our wholesalers. We will keep you informed. Track & Trace information may not always be available for these shipments.

Cash on Delivery

Unfortunately, cash on delivery is not available. You can choose from our available payment methods during checkout.

Any Questions?

Do you have questions about shipping costs, delivery times, special products or collecting your order? Feel free to contact us. We are happy to help!

De Kammieshop

With care for you and your animals.

Shipping Information